lb999 Privacy Policy

lb999 is committed to protecting the privacy of every player who uses our online casino and sports betting platform. This Privacy Policy applies to all personal data collected by lb999 through our website, mobile interface, and any associated services. By registering an account or continuing to use lb999, you confirm that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein.

This Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, both available on this site. If you do not agree with any part of this Privacy Policy, please stop using lb999 and contact our support team to arrange account closure. We handle your personal information with care, transparency, and a clear purpose at all times.

lb999 collects personal information that is necessary to provide a safe, compliant, and personalised gaming experience. The categories of personal information we may collect include:

• Identity information: full name, date of birth, gender, and government-issued identity documents collected during KYC verification (such as a national ID card or passport).
• Contact information: email address, phone number, and residential address in Bangladesh — including city and division such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh.
• Financial information: details of payment methods used to deposit and withdraw on lb999, including mobile wallet accounts (bKash, Nagad, Rocket, Upay) and bank account details where applicable. Full payment card numbers are never stored by lb999.
• Transaction records: a complete history of all deposits, withdrawals, bets placed, game sessions, and bonus activity on your lb999 account.
• Technical and device data: IP address, device type, operating system, browser type, session duration, page views, and country or city-level geolocation — collected automatically when you use lb999.

lb999 does not knowingly collect personal data from any individual under the age of 21. If we become aware that data has been collected from a person under 21, that data will be deleted immediately and the associated account will be suspended pending review.

lb999 does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for each purpose:

• Payment processing partners: lb999 shares necessary transaction data with mobile wallet providers (bKash, Nagad, Rocket, Upay) and banking partners to process your deposits and withdrawals. These providers are contractually bound to handle your data securely and solely for the purpose of processing your transactions.
• Game content providers: lb999 may share anonymised session identifiers with game studio partners such as Pragmatic Play, Evolution Gaming, Microgaming, Spribe, NetEnt, and Ezugi to enable delivery of their games through the lb999 platform. These partners do not receive your identity or financial data.
• Legal and regulatory authorities: lb999 will disclose personal data to law enforcement, regulatory bodies, or government authorities where required by applicable law, court order, or regulatory directive. lb999 will not disclose more data than strictly necessary to comply with any such obligation.
• Fraud prevention services: lb999 may share technical data such as IP addresses, device fingerprints, and transaction patterns with specialist third-party fraud prevention services to protect platform integrity and safeguard all players.

Where lb999 shares data with third parties, we require those parties to maintain appropriate security measures and to use the data only for the specific purpose for which it was shared. lb999 remains responsible for ensuring any such sharing complies with applicable data protection principles.

lb999 takes the security of payment data extremely seriously. All deposit and withdrawal transactions are processed over SSL-encrypted connections. lb999 does not store full bank account numbers, full mobile wallet PINs, or complete payment card details on its own servers. When you provide payment information, it is transmitted directly to the relevant payment processor using industry-standard encryption. lb999 retains only the minimum payment reference data necessary to reconcile your transaction history and process future withdrawal requests.

lb999 monitors all financial transactions for signs of suspicious activity, money laundering, or fraud. If a transaction is flagged, lb999 may place it on hold, request supporting documentation, and where required, report it to the appropriate authorities. Your cooperation with any such request is a condition of maintaining your lb999 account in good standing.

lb999 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit lb999. We use three categories: (a) Strictly necessary cookies, essential for the platform to function — including session authentication cookies and security tokens. These cannot be disabled. (b) Functional cookies, which remember your preferences such as language settings and preferred payment method to personalise your experience. (c) Analytics cookies, which collect anonymised data about how players interact with lb999 — such as most-visited pages and drop-off points — to help us improve the platform.

You can manage your cookie preferences through your browser settings. Disabling functional or analytics cookies will not affect your core lb999 gaming and betting experience, but may reduce personalisation. Disabling strictly necessary cookies will prevent lb999 from functioning correctly and you will not be able to sign in or place bets. lb999 does not use third-party advertising or behavioural tracking cookies for targeted advertising.

lb999 retains your personal data for as long as your account is active and for a period thereafter as required by our operational and legal obligations. Specifically: account registration data and KYC documents are retained for a minimum of five years from the date of account closure or last activity (whichever is later), to comply with applicable anti-money laundering record-keeping requirements. Transaction records are retained for a minimum of five years from the date of each transaction. Support communication records are retained for three years.

When data is no longer required under these obligations, lb999 will securely delete or anonymise it so that re-identification is not possible. You may request information about the specific retention periods applicable to your account by contacting [email protected]. Note that closing your lb999 account does not override legal retention requirements — we will retain your data for the minimum periods described above regardless of account status.

As an lb999 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within a reasonable timeframe:

• Right of access: You may request a copy of all personal data lb999 holds about you, along with information about how it is being used and with whom it has been shared.
• Right of rectification: If personal data lb999 holds about you is inaccurate or incomplete, you may request that it be corrected. Basic contact details can also be updated directly in your lb999 account settings.
• Right of erasure: You may request that lb999 delete your personal data. We will action deletion requests where no legal retention obligation prevents us from doing so. Where a retention obligation applies, we will explain it clearly and delete the data as soon as the obligation expires.
• Right to restrict processing: You may request that lb999 restrict the processing of your personal data in certain circumstances — for example, while a rectification request is under investigation, or where you contest the legal basis for processing.
• Right to data portability: Where lb999 processes your personal data on the basis of your consent or for the performance of a contract, you may request a structured, machine-readable copy of that data so you can transfer it to another service provider.

lb999 will not charge a fee for responding to data rights requests. We may ask you to verify your identity before processing any request to ensure personal data is not disclosed to an unauthorised person. If we are unable to action a request — for example because a legal obligation prevents deletion — we will explain the reason clearly and promptly.

lb999 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, hashed and salted password storage, strict staff access controls on a need-to-know basis, regular security assessments of platform infrastructure, and monitoring systems that detect unusual access patterns or potential intrusion attempts.

Despite these measures, no internet-based platform can guarantee absolute security. lb999 recommends that you also take personal steps to protect your account: use a strong and unique password for lb999, never share your login credentials with anyone, sign out after each session when using a shared or public device, and contact lb999 support immediately if you suspect any unauthorised activity on your account.

lb999 reserves the right to update this Privacy Policy at any time. When material changes are made, we will update the Last Updated date at the top of this page. Where practicable, we will also notify registered players of significant changes via the contact details held on their lb999 account. Your continued use of lb999 after a revised Policy has been published constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must stop using lb999 and contact [email protected] to arrange account closure.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy-related concern, please contact the lb999 support team. Our team is available 24/7 and handles all privacy enquiries in both English and Bengali. We aim to acknowledge all data rights requests within 5 business days and to fully resolve them within 30 days.

Email: [email protected]